Delivery & returns
We aim to deliver orders within 3-5 working days. Orders over €25 in Malta & Gozo will be free of charge. Orders under this amount will have a delivery fee of €4. You can also opt for the pick up option (from Mgarr) on checkout.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require a receipt or proof of purchase. Gift cards are non-returnable. You will be responsible for returning your item.
Preloved Clothing cannot be returned unless the item is in a different condition to that stated, in which case you can contact us within 48 hours of receipt of your order.
If you need to return an item, send us an email at email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.